Shipping policy

Last updated: 22.10.2026

Every KASHO order ships free to UK addresses by tracked, insured delivery, and needs a signature on arrival.

1. Delivery options

We don't ship outside the UK, including to the Channel Islands and the Isle of Man.

2. Dispatch

2.1 We dispatch on business days (Monday to Friday, excluding bank holidays). In-stock orders placed before 1pm are dispatched the same day for next working day delivery. Orders placed after 1pm, at weekends or on bank holidays are dispatched the next business day.

2.2 Before dispatch, every scissor is checked and photographed in the UK. This can occasionally add a day at busy times.

2.3 We'll email your tracking details as soon as your order leaves us.

2.4 If an item is unexpectedly out of stock, we'll contact you within 2 working days to offer an alternative or a full refund. We won't send a substitute without your agreement.

3. Receiving your order

3.1 Age verification. UK law restricts the sale and delivery of bladed products to under-18s. To comply, we:

• verify that you are 18 or over when you order
• mark every parcel as containing a bladed article, to be delivered only into the hands of a person aged 18 or over
• use a delivery service where the driver checks age on handover and may ask for photo ID

Parcels can't be left in a safe place, with a neighbour, or in a parcel locker. If no one aged 18 or over is available to receive it, the carrier will take the parcel back.

3.2 We can't deliver to PO boxes or parcel lockers.

3.3 If no one is in, the carrier will leave a card so you can rearrange delivery or collect from a local depot. If a parcel comes back to us because it couldn't be delivered or wasn't collected, we'll contact you to resend it. If you'd rather cancel, we'll refund you.

3.4 Please check your order on arrival and tell us within 48 hours if the parcel is damaged or anything is missing.

4. Returns

4.1 You can return unused items within 14 days of delivery. Full details of what can be returned and how refunds work are in our Refund Policy.

4.2 Always contact hello@njabrands.com for a returns authorisation number before sending anything back.

4.3 Send returns to:

KASHO Returns, Not Just Another Ltd, Unit 7, Leeway Industrial Estate, Newport, NP19 4SJ

4.4 Pack scissors in their original case and box, protected so the blades can't move. Use a tracked and insured service, such as Royal Mail Special Delivery. Items lost on the way back to us are your responsibility until we receive them, so keep your proof of postage.

4.5 For faulty or incorrect items, we cover the cost of the return.

5. Sending scissors for servicing or a warranty claim

5.1 Book and pay for servicing online first. For a warranty claim, contact us before sending anything.

5.2 Send scissors to:

KASHO Servicing, 2 Waters Edge, Anderton, Northwich, CW9 6FA

5.3 Include a printout of your booking or order email, or a note with your name, return address, phone number and order number. We can't service scissors that arrive without these details.

5.4 Send scissors in their case or sheath. We keep the case and return it with your scissors, but other outer packaging is recycled.

5.5 You pay postage to us; please use a tracked and insured service. We pay for return delivery by tracked courier to your billing address, signature required.

5.6 We aim to return serviced scissors within 10 working days of receiving them.

6. Contact

Questions about an order or delivery: hello@njabrands.com.