Privacy policy

Last updated: 22.10.2026

1. Who We Are

kashoscissors.co.uk (“KASHO”, “we”, “us”) is operated by Not Just Another Ltd, the authorised UK distributor of KASHO scissors.

We are registered in England and Wales under company number 12566828, VAT number GB 347 9844 45. Our registered office is 1 Horsingtons Yard, Abergavenny, NP7 5PN.

We are the data controller for the personal data described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number ZC166786.

2. The information we collect

  • Identity and contact: name, salon or business name, billing and delivery address, email address and phone number.
  • Professional details: whether you are a hairdresser, barber, student or salon owner, and your salon or college name, where you tell us.
  • Order and transaction: products bought, order value, delivery and returns history, warranty claims and servicing requests.
  • Payment: card and payment details are taken securely by our payment providers. We do not store full card numbers.
  • Account and loyalty: login details, KASHO & YOU points balance, rewards, referrals and birthday (if you give it).
  • Technical and usage: IP address, device and browser type, pages viewed and how you reached our site, collected through cookies and similar tools.
  • Marketing preferences: whether you have agreed to hear from us, and how you interact with our emails and texts.
  • Communications: messages you send through our contact form, live chat, email, phone or social media.

We do not knowingly collect information from anyone under 18. We do not ask for special category data such as health information.

3. How we use your information and our lawful basis

Purpose Lawful basis
Process and deliver your order, handle returns, refunds, warranty claims and servicing Contract
Run your account and KASHO & YOU membership Contract
Take payment, prevent fraud and check orders Contract and legitimate interests
Offer finance through our finance partner, where you choose it Contract (with the finance provider)
Keep tax and accounting records Legal obligation
Send marketing by email or text Consent, or for existing customers, "soft opt-in" for similar products (you can opt out at any time)
Send a reminder if you leave items in your basket after entering your email at checkout Legitimate interests (you can opt out at any time)
Show you KASHO adverts on social media and search, and measure them Consent (through our cookie banner)
Improve our website, products and service Legitimate interests
Respond to your enquiries and reviews Legitimate interests

4. Who we share your information with

We never sell your personal data. We share it only with service providers who help us run our business, under contracts that require them to protect it:

  • Website and checkout: Shopify
  • Payments: Shopify Payments, , Stripe, Klarna, PayitMonthly, PayPal and other payment portals.
  • Finance: PayItMonthly Ltd and Klarna. If you apply for finance, your agreement is with that provider, who may run credit checks.
  • Age verification: Our set age verification provider to confirm you are 18 or over when you order
  • Email and text marketing: Klaviyo
  • Loyalty programme: Smile.io, which runs KASHO & YOU
  • Reviews: [Judge.me]
  • Customer service chat: Crisp Inc.
  • Analytics and advertising: Google (Analytics, Ads), Meta (Facebook and Instagram) [and TikTok], with your consent
  • Delivery: DPD, Royal Mail and other Couriers, to deliver your order and return serviced scissors, including checking the recipient's age on delivery
  • Servicing: KASHO-authorised technicians, who receive your name, address and order number with scissors sent for servicing
  • Manufacturer: KAI Group, if a warranty claim needs to go to the manufacturer
  • Professional advisers and authorities: our accountants, lawyers and insurers, and regulators or the police where the law requires it

If our business or the KASHO distribution rights are sold, customer data may pass to the buyer, who would be bound by this policy.

5. International transfers

Some providers (for example Shopify, Klaviyo, Google and Meta) process data outside the UK, including in the US. Where they do, we rely on UK adequacy regulations (including the UK–US data bridge) or approved safeguards such as the ICO's International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep it

  • Order, payment and tax records: 6 years from the end of the financial year of the order, as required by law.
  • Warranty and servicing records: for the life of the warranty plus 6 years.
  • Account and loyalty data: while your account is active, and deleted [24 months] after your last activity unless you ask us sooner.
  • Marketing data: until you unsubscribe or withdraw consent. We keep a record of your opt-out so we don't contact you again.
  • Contact and chat messages: [2 years].

7. Cookies

We use cookies and similar technologies. Non-essential cookies are only set with your consent. See our Cookie Policy for details and how to change your choices.

8. Your rights

Under UK data protection law you can:

  • ask for a copy of the data we hold about you
  • ask us to correct it
  • ask us to delete it
  • object to us using it, including for direct marketing (an absolute right)
  • ask us to restrict how we use it
  • ask for it in a portable format
  • withdraw consent at any time, where we rely on consent

Email hello@njabrands.com to make a request. It's free, and we'll reply within one month. We may ask you to confirm your identity first.

9. Security

We use secure, encrypted checkout and limit access to personal data to staff and providers who need it. If a data breach is likely to put your rights at risk, we will tell you and the ICO as the law requires.

10. Complaints

Please contact us first at hello@njabrands.com. We'll acknowledge your complaint within 30 days and tell you how we'll handle it. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. We'll tell you directly about any significant changes.