Servicing Your Kasho Scissors

Please Note: Our Servicing Department will be closed from the 23rd of December to the 2nd of January. Any scissors received after the 23rd will not be serviced until after the 2nd of January. Additionally, please be aware that logistics in the UK can be congested during this time. If you send your scissors after the 16th of December, there’s a chance they may not arrive before the 23rd.

SERVICE EVERY 1-2 YEARS

Just like a car, your scissor should be serviced every 1-2 years. A KASHO scissor should always be serviced by a KASHO artisan technician. Our service includes a thorough pre-service inspection, followed by a deep polish to correct any edge faults, ensuring the renowned KASHO sharpness is maintained. We then check on balance, stopper, centre assembly and finger rest (if fitted) and make any required corrections and/or replace any parts. All scissors are then tested both wet and dry, cleaned, oiled and returned back to you in immaculate condition.

Servicing can take up to 10 working days and please note that we only service KASHO scissors and texturizers from the UK.

HOW TO PACK & SEND

Please add any specific notes about your scissor to the “order notes” section. Add details of any specific problems you may be experiencing with your scissors. If you need a new finger rest, please ask (no extra cost)! If the shipping address is different to the billing address, please tick the box and add the shipping address. Once payment has been completed, print the email receipt/invoice to place together with your scissor in the package. This will ensure proper logging and tracking once received.

Please note that scissors without a copy of the receipt/invoice can not be serviced. If you do not have a printer, please add a note with your complete name, address and invoice number. 

If you do not receive an email, please check your spam filter.

INCLUDE YOUR SERVICING INVOICE 

All packaging, apart from sheaths and cases will be discarded, so please keep this in mind when packing your scissor to us. 

Sender’s name and return address must be clearly visible on the outer packaging and a copy of the invoice must be sent with your scissor.

We recommend that you use a tracked delivery service when sending your scissor to our servicing team.

SENDING WITH ROYAL MAIL

To send your scissors via Royal Mail, postage must now be paid online. You can’t pay at the post office counter anymore. Pay online first, then drop off at a Royal Mail branch. Use this link to buy postage and print your label – Royal Mail Send an Item.      

IMPORTANT!!! Print the email receipt/invoice to place together with your scissors in the package. This will ensure proper logging and tracking once received. Please note that scissors without a copy of the receipt/invoice cannot be serviced.

GETTING IT BACK TO YOU

We will return your scissors by courier to the billing address.