If goods have been ordered in error or are not as expected, please contact us at firstname.lastname@example.org to request a returns authorisation number or use our Live Chat function.
If goods have been ordered in error or are unsuitable, the Buyer must pay for the return postage.
The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging.
If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. Carriage will not be refunded when items are returned as unwanted, unsuitable or ordered in error.
Refunds on large/heavy items will be subject to a minimum 10% handling charge.
Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.